132Mb average speed. - 52500241 ACCEPTED SOLUTION. Connect the Hub’s power cable with the blue tab. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Tried looking but can't see a way to book an engineer for this? Thanks. Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). No Wall Socket for Internet and TV in QuickStart, set up and connections 3 hours ago 45 times in 11 months in Networking and WiFi 13 hours ago Moving virgin router to another room in QuickStart, set up and connections Sunday1 ACCEPTED SOLUTION. Explain what needs to be done and book an engineer visit. I just found a box in the closet which has a cable indicated as CABELCON 4. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. It probably goes into another room in the house. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. (and up the wall). TEL1 on the hub should take on your present phone number when. I was sent the pack as. We have a virgin media wall. Tags VIRGIN Media wall socket internet , , , , Download: free Website: MyMiniFactory. My wall - 5351271. on 30-12-2022 13:41. I understand that I am now to connect the landline to the Hub 3, but having done this, I don't get a connection. 19 minutes ago. But I. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Any telephone wall sockets you have in the home will stop working post-switchover unless you ask VM to link the sockets to the hub's phone connection as part of the switchover process. 08K; 2. 19 minutes ago. Tudor. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. The phone number doesn't connect you. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Quickstart is the quickest and easiest way to setup our services. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. Hi all, when I signed up for Virgin Media, it said the service was available at my house. My flat seems to have a plethora of wall sockets installed even one that is branded Virgin Media but I don't think any of them are suitable for the coax cable the Hub 3 comes with. No coax wall socket, how can I connect my router? Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the. Dave. VM BB TV Landline. The other is marked TV, & this is used for TV & Broadband. Phone. You can also check for a loose cable as not all properties have a socket. on 08-02-2023 13:33. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. For into also image of the. Is it necessary to plug the cable to socket for having wifi, if so what can I. Make sure the white cable is firmly connected to the back of your TV box and the Virgin Media wall socket. Networking and WiFi. They will charge £99 for a relocation. So, follow these steps on how to disconnect, return and connect the new virgin media Hub. Hi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. There is this aerial splitter which seems the most obvious place to connect to, but the broadband won’t set up properly, as there is some hardware connection issue. The old owners of the house had virgin media - 5381338. Only now have I realised the bundle includes landline and as Im in a rental I cant have someone making any holes or adjustments to the walls. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. in Email 10 hours ago Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. I can't find an internal wall socket. My options are . You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Only now have I realised the bundle includes landline and as Im in a rental I cant have someone making any holes or adjustments to the walls. It indicates the types of connections used for each area of the house, like the switchboard, outlets, and lights. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. just moved in, can see the brown cable coming in from outside but there's no VM. In my case the BT socket is no longer used at all and my phone connects into the back of the Virgin Hub - no additional socket on the wall needed. Vonage 2nd line. Account - Mobile. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. and view the images for a range of different wall box options. Best Regards, The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin's cabling. My Virgin wall socket just have phone line, didn’t get any F type connector, so I cannot connect the isolator cable. Because I just newly moving to this house, and I just got the VM Quickstart kit with a coaxial cable. Which was great as that is in a better location than my master Socket was. Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. If you in a property that's recently been added to Virgin Media's network we have another video th. I have only got one rectangular shaped white socket (Shown as below) but it seems old. Options. Had my kit sent to a home we’ve just moved into. No wall socket but wire from underneath floorboards in QuickStart, set up and connections yesterday Broken box outside of house in Networking and WiFi Wednesday Wall Socket Issue in QuickStart, set up and connections WednesdayRe: Wall socket connection. So I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. Virgin Media; My Virgin Media; Shop;. Try tracing the cable from that box, the internal sockets are often in the most unexpected places. When you place your order, we'll let you know. Our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. Home Phone. I'm very sorry to hear about the non wall socket. I cannot find a Virgin wall socket within my flat. 95 – £ 59. I'm not sure what this integrated wall socket on Picture 3 is for, I suspect TV or radio. Actually it is not a box it is just a cover to cover up the splitter behind it. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Sign in . - 5156068. The new cables from your Quick Start kit will be push fit. . " when I can't because of wall socket situation in QuickStart, set up and connections 11 hours ago; Many issues in Networking and WiFi 12 hours ago; Getting a newer socket plug while renting in QuickStart, set up and connections Monday; Old Virgin Socket Disconnected in Networking and WiFi SundayI don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. Your new services from Virgin Media are all set up and ready to use. 01-02-2023 10:59 - edited 01-02-2023 11:00. Hi all, when I signed up for Virgin Media, it said the service was available at my house. Plug into the wall socket. No wall socket 4 weeks ago - last edited 4 weeks ago I’m aware that virgin media has been used in this flat before and I qualified for a quick start kit however there is no virgin wall socket just these two wires. I'm a Very Insightful Person, I'm here to share knowledge, I don't. Hi i have received my broadband package but i don't have virgin media socket in the wall. A Virgin Media Hub or Super Hub – you’ll need one of these to connect your devices to the web – and each other – at the same time. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Only an aerial cable (pictured below) connected to a box outside my flat. Virgin cables must only be provided by isolated sockets provided by Virgin Media. Virgin Media Wall Socket. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Browse Virgin Media Virgin Media Community. Next, take the blue end of the co-axial cable and insert that into the co-ax port on the back of your Virgin TV box. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. (138 Reviews) If you have a TiVo box in the living room and a TiVo Super Hub Broadband router in in an upstairs office then you will often need an extension cable to relocate these devices. Options. jpeg File size: 143. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. The wall box may be branded with the logos of an old cable TV company (not VM). 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. virgin media internal wall box. Virgin media wall socket in an unusable place. Don’t have a virgin media wall socket; Options. For more. we’ve just moved in to our new house. Virgin Media Extension Cable. Tuning in. • Check the connection is tightly connected, it will make a 'click' noise. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. I have also checked outside and there is no box either on my property or on my boundary wall. You only need to go into modem mode for a few minutes while you run the tests. Connect the cable tightly to the splitter and to the rear of the Hub after plugging it into the wall socket. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Forum; Apps. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Apologies for any cabling issues. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. VM BB TV Landline. Step 4. Manage Your Account. . log into hub3 - 192. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. But the metal isolator box looks like it might be the wrong way around. It should look similar to the integrated wall socket on Picture 3. No vm wall socket. My Virgin Media App. The cable could be hidden within, or behind, furniture. I have taken a look on our side and it looks as though you have spoken with the team regarding this. Its a flat £25 charge to move the connection points and rebalance power levels. Got my virgin media self install kit but I don't have a virgin socket. and view the images for a range of different wall box options. . The cables won’t attach to the wall socket which looks mangled. Until any switchover is completed, your telephone wall sockets would work as per normal. I found this which seems - 5282154 - 2. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. How can I book a technician in QuickStart, set up and connections yesterday; Need wall socket in QuickStart, set up and connections yesterdayWe would like to show you a description here but the site won’t allow us. on 03-08-2020 18:05. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. You should see a welcome screen, then the Virgin Media start up screen. Make sure your TV is in standby mode. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Hi there , welcome to our forum and thanks for your post. wall socket - landline? I recently moved into a new apartment that im renting and chose a bundle with virgin for my broadband services. 9. Yes that is a VM phone socket. Manage Your Account. For into also image of the type of. Booking an engineer is easy with Virgin Media. Q4G8FS Installation Guide Virgin Media 1. 1. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I'm currently renovating my living room, including the electrics. There are two options for to your TV. I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but don’t no how. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. on 05-09-2023 20:36. And on the back of the box. You have at least tested the ringing capacitor issue in the diagnostic process. 0 Kudos. The port of wall socket - 5152519. self install. Learn more. Page 8 Connecting 360 Mini box to the Hub Use the new HDMI cable provided Connect the new power supply to connect your 360 Mini box for your 360 Mini box. . Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. No virgin media wall socket. If you look into the back of your Hub, you'll see a port. Virgin Media wall socket set up. The box and cables may have been removed by the previous occupiers. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Virgin Fibre Areas only. 9. #12. Hi, I ordered a broadband only package and was told my address was applicable for a self install kit. I will private message you now to confirm your details. Check out the purple envelope in the top right hand corner for a private message from me, and I'll. on 04-02-2023 11:17. It has two outputs on the left of the wall box. Re: Can the fibre optic cable from the wall socket to the ONU be replaced with a longer one. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. So that, buyer must be prepare for this. Hi, I just moved to a new house and got my virgin media kit today. #1 I am having my lounge plastered in 2 weeks and wanted to know if its possible to have a socket with wall plate installed on the wall to hide the cable from my. When you place your order, we'll let you know. on 07-09-2022 19:28. My wall socket has fallen off as it was behind my sofa does anyone know if I. Just joined. 84K; Tudor. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. No Virgin media wall socket. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. We would like to show you a description here but the site won’t allow us. 97K; 1. 8 KB Views: 54. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. So you can either unscrew this one & push on the connector provided in the Quick Start pack. B&Q are running low on these however. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Browse Virgin Media Virgin Media Community. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Browse Virgin Media Virgin Media Community. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. Can anyone help or know how long it takes to g. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. 3 weeks ago. My Virgin wall socket just have phone line, didn’t get. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Chris. Virgin Media Wall Sockets: Do I Need One? Your answer is definitely yes. Make sure any HDMI or SCART cabling is also tightly connected. Verify that the white cable is securely connected to the Virgin Media wall socket. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. The top “capped” one is marked FM & has been disused since cable went digital. I'm a Very Insightful Person, I'm here to share knowledge. The pre-install team number is 0800 052 1734. Tuning in. The wall box may be branded with the logos of an old cable TV company (not VM). . 2. TEL1 on the hub should take on your. At least spell your title correctly jeezus . See where this Helpful Answer was posted. on 28-10-2022 17:29. Plugging your virgin media router into an extension lead is fine. I found this which seems to be - 5282154. on 17-12-2022 10:39. Hi I left virgin media on the 26th of march BT has been dreadful but luckily they are letting me leave without a termination fee. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. 0. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. . 3. I have signed up as a new user for Virgin Fibre. The engineer might have been thinking of powerline networking adapters? It’s recommended that these are plugged directly into a wall socket rather than an extension lead, but plugging the actual VM router into an extension lead is fine. Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. Old Virgin Media box and poor signal. If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. If possible, I would like to get rid of this rather ugly white box and replace it with a socket that is fully. They may be helpful if you are having trouble connecting to the. The engineer might have been thinking of powerline networking adapters? It’s recommended that these are plugged directly into a wall socket rather than an extension lead, but plugging the actual VM router into an extension lead is fine. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. Failing this. 2. When ordered it didn't say anything about needing a VM wall socket. What do we do? - 5352510. on 12-09-2023 19:31. Had arranged self-install as per suggestion from VM. Stream from Virgin Media. Sometimes there is no VM wall box, just a trailing cable. My Virgin Wall socket not same as installation guide that one. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsFitting a new Virgin media wall socket in QuickStart, set up and connections 6 hours ago; No wall socket ? in QuickStart, set up and connections yesterday; Are These Virgin Wall Sockets for Fibre Broadband? in QuickStart, set up and connections Monday; Quick start - can’t connect in QuickStart, set up and connections SaturdayA wall box may be branded with the logos of an old cable TV company (not VM). We would like to show you a description here but the site won’t allow us. We can certainly get an engineer visit booked for you to come and install things. The cable on the right looks like is for a Freeview TV antenna. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. Tudor. All the cabling is the property of Virgin Media and must not be touched. Browse Virgin Media Virgin Media Community. Options. Please support me in this regard. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. These are the parts I could find, they were screwed into the end on the coaxial cable. I don't work for Virgin Media. Connect the Hub’s power cable with the blue tab. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. But the wall socket outlet seems not a coaxial plug, So now I cannot setup the VM hub that I would like to seeking help from Community support. on 01-12-2022 11:22. Forum TeamSolved: Previously, I had BT connection so I need a wall socket. I don't work for Virgin Media. Thank you for your post and welcome to the community. Virgin Media; My Virgin Media; Shop;. Signals from baby monitors, fish tanks and cordless. VM BB TV Landline. Virgin Mobile. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. ThanksThe existing cables will be screw-on (11 mm spanner or pliers required). Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. AnthonyRaw1986. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Virgin Media; My Virgin Media; Shop; Help;. Try the automated service status number 0800 561 0061 to check for any faults in your area. However, there is no Virgin Media Wall socket in my house. • Plug the power supply into a mains socket. Forum; Apps. Our quick start kit has been delivered but when setting up there is no wall socket to plug the hun into. Also there will be an external, often brown, omnibox. ; From the wall socket follow the white cable making sure it's tightly connected to the splitter. VIRGIN MEDIA V6 TIVO EXTENSION CABLE. Virgin Media; My Virgin Media. Quick tips on prepping for Virgin Media technician's visit. Hello sophieboulter1. Explain what needs to be done and book an engineer visit. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Virgin Media Wall Socket. Our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. . I'm sorry to hear about the missing wall socket. Vote. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. Push the red label end of the white cable, into the wall socket. I have a Virgin Media wall socket, it's the white box in Picture 1. However, I do not have any of the specified wall sockets available. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). No wall socket for my broadband quick set up. Just moved in to new (rental) flat. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. ahhh the rubbish that is CS - you could try this. please - 5241140Re: no virgin media wall socket on 16-07-2022 14:04 The same issue is happening to me- just received my QuickStart kit for Hub 3 but can find no Virgin Media wallsocket and only have a virgin media Ethernet port in my wall. The cable could be hidden within, or behind, furniture. Don't touch it. Picture above. Once connected it directly to a hub, a little bit loose, but then interne. pentagon-shaped device that plugs into a wall socket and has an. When it comes to household wiring, Virgin Media wall socket wiring diagrams provide vital information about the way in which the electrical cabling in your house is arranged. Back a step. The box and cables may have been removed by the previous occupiers.